Customer Care Executive

Responsibilities:
1. Respond promptly and professionally to incoming calls, providing information and assistance as required.
2. Determine the purpose of each call and gather relevant information before transferring or addressing
inquiries.
3. Manage and resolve customer complaints in a professional and timely manner, ensuring customer
satisfaction.
4. Analyze client issues to determine root causes and identify potential solutions or escalations.
5. Greet and assist visitors in a courteous and welcoming manner, directing them to the appropriate person
or department.
6. Maintain a neat and organized reception area, ensuring it reflects a professional image of the company.
7. Assist with administrative tasks such as sorting and distributing mail, coordinating appointments, and
managing office supplies.

Note: Day and night shift available.